Call Centre & BPO Compliance Services in India
Ensuring Legal, Secure & Transparent Communication Operations
Piplbyte Infotech Pvt. Ltd. provides end-to-end compliance and registration consultancy for Call Centres, BPOs, and Tele-Support Units operating in India.
We help businesses meet all requirements under the Department of Telecommunications (DoT) / OSP Regulations, TRAI Guidelines, IT Act, and Labour & Data Protection Laws — ensuring your communication operations remain lawful, secure, and audit-ready.
Whether you’re setting up a domestic call centre, an international customer support process, or an outsourced tele-sales division, Piplbyte simplifies your regulatory filings, documentation, and licensing — so you can focus on performance and growth.
⚖️ Key Call Centre Compliance Areas
1. DoT/OSP Registration & Licensing (Telecom Compliance)
We assist you in obtaining and maintaining Other Service Provider (OSP) Registration under the Department of Telecommunications (DoT) — a mandatory requirement for operating call centre and BPO services in India.
Our services include:
- OSP License application (Domestic/International/IT-enabled services)
- Preparation of infrastructure and network diagram compliance
- Annual return filing and OSP renewal support
- Cloud telephony and remote agent compliance
- Migration to the new unified OSP framework (2020-21)
2. TRAI & Telemarketing Regulations
We ensure that your outbound calling and SMS operations follow TRAI (Telecom Regulatory Authority of India) norms under the Telemarketing and DLT Framework.
We cover:
- Registration of entity and headers on DLT platforms
- Opt-in and consent management for marketing campaigns
- Compliance with NDNC / DND restrictions
- Integration of call tracking and consent-based dialers
- Penalty prevention for spam or unsolicited communications
3. Data Protection & IT Compliance
Under the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023 (DPDPA), we make sure your operations handle customer data ethically and securely.
Compliance deliverables:
- Drafting of Data Privacy Policy, Employee NDAs, and Confidentiality Agreements
- Implementation of data retention and consent management systems
- Appointment of Data Protection Officer (DPO)
- SOPs for data access, backup, and breach reporting
- IT audit support and documentation for client contracts
4. Labour, HR & Operational Compliance
We help ensure your HR and staffing processes comply with Indian Labour Laws and State-wise Shops & Establishment Acts.
We handle:
- Employment contract drafting and HR policy manuals
- Compliance under PF, ESIC, Professional Tax, and Gratuity Acts
- Prevention of Sexual Harassment (POSH) policy implementation
- Attendance, shift scheduling, and payroll compliance
- HR audit reports and policy standardization
5. Consumer Interaction & Quality Framework
To align with Consumer Protection Act, 2019 and CCPA Service Norms, we structure your customer-support process to ensure ethical engagement and transparent grievance redressal.
Includes:
- Standard Operating Procedures (SOPs) for inbound & outbound calls
- Complaint tracking and escalation hierarchy setup
- Call recording, monitoring, and quality audit documentation
- Customer consent and disclosure protocols
- Periodic compliance audits for SLA-based contracts
6. ISO, Security & Audit Readiness
We prepare your organisation for client, government, or ISO audits by standardizing your documentation and security frameworks.
Services:
- Implementation of ISO 27001 (Information Security) and ISO 9001 (Quality Management)
- Preparation of audit files and compliance manuals
- Vendor due-diligence documentation
- Business continuity and disaster-recovery compliance
🧾 Deliverables
- OSP License Application & Renewal
- DLT Registration & TRAI Compliance Setup
- Data Protection & Privacy Documentation
- HR & Labour Compliance Manual
- Operational Audit Report & Compliance Certificate
📞 Get Your Call Centre Compliance Audit
Ensure your customer communication process runs legally, securely, and efficiently.
Contact Piplbyte Infotech today for a comprehensive Call Centre Compliance Audit.